Someone else offered:
"In case anyone has the same problem in the future... My husband found a wheel
near the roller hinge, turned it forward a few turns & the roller lowered
back down to where it belonged. A simple enough fix, but after almost 3 hours
on the phone, HP TECH SUPPORT refused to tell me how to do it! They wanted me
to pay them for the info... [it wasn't in the manual either]"
Performing #2 would be a good opportunity to look for and try this suggestion,
but be gentle and don't go forcing random rollers or wheels to turn that don't
seem to want to.